Complaints
Complaints & dispute resolution
If you are unhappy we want to know. Here we describe how to file a complaint and how to escalate if we cannot reach a solution.
Draft. This is a structural draft adapted to Swedish regulation and must be reviewed by a lawyer before publication.
How to file a complaint
First contact our support at support@casinostugan.co. Describe the matter as clearly as you can — ideally with date, time and any reference numbers. It helps us investigate faster.
Handling
We acknowledge your case and get back to you with a decision as soon as we can. If a case requires further investigation, we inform you of the expected timeframe.
If you are not satisfied — escalation
- Gambling supervision: contact Spelinspektionen (spelinspektionen.se).
- Personal data/privacy: The Swedish Authority for Privacy Protection, IMY (imy.se).
- As a consumer: The National Board for Consumer Disputes, ARN (arn.se).
Is it about your gambling rather than a case with us? Call Stödlinjen 020-81 91 00 or self-exclude via Spelpaus.se.